Overview
Position Overview: The Sales Support Admin provides frontline support to clients, brokers, and the sales team by managing guest reception, property presentation, transaction documentation, and project data. This role ensures a seamless client experience and efficient back-end support for all sales and marketing activities.
Responsibilities
Guest and Homeowner Reception
Greet and assist guests and homeowners at the concierge.
Maintain accurate log sheets for visitor and appointment tracking.
Client and Broker Viewings
Assist in coordinating and conducting property viewings (walk-ins, scheduled, brokers).
Update and maintain client databases using Google Sheets.
Property Presentation Management
Ensure units for viewing are presentable (clean, scented, no repairs needed).
Maintain daily updates on units available for viewing.
Client Concerns and Coordination
Assist clients with punch lists, turnovers, and repair-related concerns.
Coordinate with relevant departments to ensure timely resolution.
Transaction Documentation Support
Handle Reservation Agreements, fees, and required client documents.
Transfer documents to the documentation admin for processing.
Inventory Management
Track and update unit inventory (sold, held, available for viewing).
Sample Computation Creation
Prepare computation sheets to support sellers and clients in decision-making.
Broker and Seller Accreditation
Process broker and seller accreditation requirements.
Assist in organizing project tours and briefing sessions.
Reportorial & Project Data Management
Manage project data related to sales, allowances, expenses, etc.
Ensure the sales team is updated on developer tools, reports, and announcements.
Requirements
Bachelor’s Degree in Business Administration, Marketing, or related field.
Experience in real estate, property management, or sales support preferred.
Strong organizational and multitasking abilities.
Excellent client-facing and communication skills.
Proficiency in MS Office, Google Workspace, and sales databases.
Qualified, courteous, and service-oriented personality.
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