Enterprise Contact Centre Architect
As a seasoned Enterprise Contact Centre Architect, you will play a pivotal role in designing and maintaining architectural solutions for complex contact centre systems.
Key responsibilities include developing solution architecture, defining deliverables, and communicating effectively with stakeholders. The ideal candidate possesses 5+ years of experience in solution or technology architecture roles within large enterprise environments.
Core Skills and Qualifications:
* Developing and implementing solution architectures in intricate settings
* Architecture and design of contact centre solutions using advanced technologies like Verint i360, Cisco UCCE, Nice CXOne, and Nexidia Analytics
* Experience integrating contact centre systems with CRM platforms such as Salesforce
* Influencing best practices for call flow, skills-based routing, and customer engagement architecture
This is a mid-senior level contract role requiring the ability to facilitate effective architecture workshops and build consensus among stakeholders.
Key Responsibilities:
Design and Maintain Architectural Solutions: Develop and implement solution architectures for complex contact centre systems.
Define Deliverables: Clearly outline project objectives, timelines, and resource requirements.
Communicate Effectively: Engage stakeholders through regular updates, progress reports, and workshop facilitation.
Requirements:
Experience: 5+ years in solution or technology architecture roles within large enterprise environments.
Skills: Proficiency in advanced technologies, integration with CRM platforms, and expertise in call flow and customer engagement architecture.
Education: Bachelor's degree in Computer Science, Engineering, or related field.
What We Offer:
A competitive remuneration package, opportunities for professional growth, and a collaborative work environment.