Front of house officer (bellarine arts centre) multiple casual positions

About the Role

In this role, you will be part of a vibrant arts and events environment at the Bellarine Arts Centre, supporting the delivery of performances, functions and community activities. You will provide welcoming and professional front-of-house service across box office, bar, and kiosk operations, while helping ensure the venue is safe, clean and well presented for all visitors.

Work type: Casual

Classification: Band 3 $35.84 per hour plus super

Key Responsibilities

• Providing friendly and professional customer service to patrons, hirers and community users.
• Supporting box office, bookings, bar and kiosk operations during events and performances.
• Assisting with event set—up, room preparation and general venue presentation.
• Maintaining a safe, clean and welcoming environment, including basic cleaning and adherence to OH&S procedures.

About You

To be successful in this role, you will bring strong customer service skills and enjoy working in a busy events or hospitality-style environment. You are adaptable, reliable, and confident engaging with a wide range of people, including community groups, schools and event patrons.

Essential Experience

• Demonstrated experience in customer service with the ability to manage enquiries and resolve issues professionally.
• Ability to undertake basic administrative tasks and use computer systems.
• Understanding of OH&S requirements and ability to support safe venue operations, including physical tasks such as moving furniture or equipment.
• Strong communication skills and ability to work effectively with diverse stakeholders.

Preferred Experience

Preferred candidates will be required to undergo a National Police Check and a Working with Children Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child‐safe organisation and have zero‐tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.