Join to apply for the Front Office Manager role at Crystalbrook Byron1 day ago Be among the first 25 applicantsJoin to apply for the Front Office Manager role at Crystalbrook ByronCrystalbrook Byronis a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped in an environment that relaxes hearts and reinvigorates minds.The RoleWe are seeking an experienced Hotel Front Office Manager who is proactive, positive, solution-oriented and able to maintain composure while focusing on exceptional service. The role will lead our effective, guest-centered team and reports to the Hotel General Manager.Responsibilities IncludeDriving guest satisfaction by delivering exceptional service and guest experienceDevelopment of talent within your team - rostering, coaching, mentoring and advancing a high-performance teamA willingness to work across a 7-day roster that may include weekends, public holidays and nightsEffective contribution within the established Management TeamA focused, guest centric approach to service excellenceManage budget expectations through effective analysis, forecasting and controls bringing financial acumen, cost controls and effective communication toolsAbout YouWe are seeking applications from dynamic and pre-established Hotel Front Office Managers. You will naturally demonstrate:A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standardsRecent and demonstrable Hotel Front Office Management experience from high end and/or luxury establishmentsStrong IT skills - ideally with experience using Opera CloudRelevant long term and permanent working rights in AustraliaA high standard of customer standards and delivery of serviceTertiary qualifications in Hospitality and/or Hotel ManagementA natural energy with an ambitious driven for excellenceA people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationshipsOur BenefitsYou will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Byron. You will enjoy a flexible range of benefits that include:A market leading 50% F&B discount across all Venues$99 Room rates and a generous friends and family discountLifestyle benefits including extra leaveand earth advocacy daysGreen future - we are committed to enhanced sustainability practicesDedicated Internal Mobility Programme and reward schemeOnline learning, career enhancement and development plansPersonalised employee support networkRegular service recognition and team eventsCrystalbrook Collectionis an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations. We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Crystalbrook Byron by 2xSign in to set job alerts for “Front Office Manager” roles.Ballina, New South Wales, Australia 10 hours agoLismore, New South Wales, Australia 7 hours agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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