About The Role
Do you have a passion for customer service and want to work with a driven, supportive and fun team?
At the BOQ Group, we believe in the power and potential of people. We are excited to grow our Adelaide team and offer the right candidate an exciting career in banking.
If you're ready to jump in with both feet, then we want to hear from you
The purpose of this position is to provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services, and facilitate referrals to specialist teams where required.
The role works closely with the Branch Manager, developing customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs, and coaching Customer Service Officers.
About You
As an experienced Customer Relationship Specialist, you will be a passionate, high-performing operator who consistently delivers an outstanding customer experience.
It would be advantageous if you have experience in the retail banking industry, with exposure to consumer lending.
Your drive to build long-lasting relationships and create positive customer experiences will set you apart.
You will be a key contributor to a collaborative team environment, always willing to go above and beyond for your customers and colleagues.
Your personalized approach to every customer interaction, combined with a "can do" attitude, will ensure success in all aspects of your role.
You will confidently learn and use a variety of technical financial systems, showcasing your excellent written and verbal communication skills and strong attention to detail.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group has been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Some of the benefits include:
* Flexible working arrangements
* Discounted financial products
* Salary sacrificing options
* Paid parental leave with no minimum requirements
* Purchase additional annual leave
* Discounted private health insurance plan
* Employee Assistance Program (EAP)
* Access to employee network groups
* Pride in Diversity membership
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community
How To Apply
To apply for this role at #boqgroup #retailbanking, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value, and include people of all backgrounds, genders, expressions, sexualities, cultures, bodies, and abilities. When you apply, you are welcome to tell us the pronouns you use and any reasonable adjustments needed during the interview process.
If successful, background screening will be required to ensure compliance with the Anti-Money Laundering and Counter Terrorism Financing Act, including checks like identity verification, reference checks, criminal background, immigration, academic qualifications, and bankruptcy checks.
Please no agency applications.
Refer a Friend
This role is eligible for our Referral Bonus Program (internal employees only).
To refer a friend, follow these steps:
* Follow this link: External Job Advert
* Click on Send job to a friend
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