Job Title: Digital Experience Partner
About the Role
We are seeking an experienced Product Manager to drive our partnering capability in the Digital Experience space. This is a unique opportunity to supercharge progress on our 'plug and play' design system, a key enabler of delivering efficient and consistent digital experiences via partners.
This role will be responsible for maximising the value and return on investment of third-party digital products by providing strategic oversight and performance management to ensure delivery against member, business, and strategic outcomes.
Key Responsibilities
* Manage the design system roadmap, ensuring alignment to brand standards, accessibility, and emerging best practices.
* Drive adoption and enhancement, promoting system value to internal teams and partners, and collecting feedback to guide improvements.
* Measure impact and utilisation, demonstrating how the design system supports delivery efficiency and consistent member experience.
* Define the strategic position for each third-party digital product within our broader digital ecosystem, ensuring alignment to business goals and member value.
* Assess and recommend actions for underperforming, misaligned, or redundant products, including enhancement, replacement, or retirement.
* Identify and advocate for new solutions that address capability gaps, accelerate strategy, or improve member experience.
* Track contribution to business outcomes, monitoring partner product impact on benefits realization, and communicating value delivery.
* Act as the primary contact for internal stakeholders on partner products, supporting business engagement, and promoting strategic alignment.
* Manage RAC's input into partner roadmaps, prioritising features based on data, member feedback, and performance insights.
* Embed measurement and reporting, driving continuous improvement and informed decision-making through strong KPIs and benchmarks.
Requirements
* Extensive experience in collaborative, team-based project delivery environments.
* Demonstrated capability as a Product Owner or Manager, with a background in Agile delivery or business analysis.
* Delivery of successful B2C digital products, focused on customer engagement, conversion, and self-service outcomes.
* Excellence in stakeholder engagement, with strong communication, negotiation, and relationship management skills.
* Ability to manage third-party vendors and services, with experience in governance and partner-led digital transformation initiatives.
What We Offer
* A workplace culture where our people feel valued, respected, and empowered.
* Work in flexible ways that meet work/life commitments and support wellbeing.
* Be part of a purpose-led organisation that gives back to the WA community.
* An environment that values ongoing career development.
* Free Roadside Assistance and discounts on RAC products and services.