About Waiva Clark Health Products
Waiva Clark Health Products is a family-owned and operated Australian business and a leading distributor of premium health products, servicing health food stores, pharmacies and independent retailers nationwide.
The health products industry is booming in Australia, with strong consumer demand for natural, high-quality supplements and wellness products. Waiva Clark is at the forefront of the industry, experiencing rapid growth and entering its next phase of expansion, creating exciting opportunities for team members to grow with the business.
We are seeking a reliable and detail-focused professional looking to secure a long-term role and play a key part in supporting our expanding operations. This is your chance to work in a fast-growing, values-driven industry and develop your skills across a broad range of responsibilities.
About the Role
We are looking for a highly organised and proactive Sales Support & Administration Coordinator to support our sales team and day-to-day operations on the Sunshine Coast.
This role focuses on sales administration, invoicing, customer service and ERP system management, ensuring customer orders, accounts and data are processed accurately and efficiently. You will work closely with the sales and operations teams and play a key role in supporting customer relationships and internal workflows.
This position is well suited to someone who enjoys working with systems, thrives in a fast-paced environment, and takes pride in accuracy and organisation.
Key Responsibilities
* High-volume customer invoicing using Cin7 Core
* Processing back orders and liaising daily with the sales team on changes
* Setting up new customer accounts and loading pricing
* Processing customer credits
* Stock adjustments and stock transfers
* Providing customer service via phone and email
* Managing the B2B customer portal backend
* Assisting with customer sales reports and analysis
* Communicating insights and updates to the sales team
* Supporting the sales team with marketing materials and product information
Key Requirements
* Experience in sales support, administration or customer service
* Minimum of 2-3 years' experience in sales support, administration or customer service roles
* Experience using Cin7 Core or similar ERP/accounting systems
* Strong ability to manage complex and high-volume workloads
* Excellent written and verbal communication skills
* Experience handling purchases, sales and invoicing
* Intermediate proficiency in Microsoft Excel and Word
* Experience working in a Windows-based environment
* High level of numerical accuracy and data entry skills
* Strong time management, organisational skills and attention to detail
* Ability to work autonomously and take direction from management
* Ability to thrive in a fast-paced environment without compromising accuracy
Why Join Waiva Clark?
* Family-owned Australian business with a strong reputation
* Long-term, stable role based on the Sunshine Coast
* Growing company with varied responsibilities
* Supportive and collaborative team environment
* Opportunity to develop skills across sales, operations and customer service
If you are detail-driven, highly organised and looking to build a long-term career within a growing health products business, we would love to hear from you.