About the role:
#LI-TS1
Data Entry Operator is responsible for processing customers' purchase, service and return orders from receival to release for further processing in other departments in Operations.
Responsibilities
* Receiving, opening and sorting parcels with purchase, service and return orders and preparing them for processing,
* Reviewing, clarifying & processing purchase and service orders into ERP system (physical and electronic orders).
* Cooperation with other areas of Operations to resolve any queries regarding customer's orders.
* Supporting New Zealand Operations with order entry.
* Creation of credit notes – rebill corrections.
* Other duties as required by supervisor from time to time.
Qualifications
* HSC or equivalent.
* Further education in business or administration is desirable.
Skills and Abilities:
* Strong computer skills.
* Ability to work autonomously and within a team.
* High attention to detail and responsibility for performed actions.
* Strong prioritisation, time management and organisational skills.
* Sound verbal and written communication skills.
* Customer Focused attitude.
* Initiative, sound judgement and maturity.
* Ability to liaise with internal and external stakeholders with varied level of skill and expertise.
* Ability to effectively handle enquiries.
Knowledge
* Understanding of hearing care products and related accessories.
* Knowledge of ERP system processes and procedures.
Experience:
* Previous experience in a Customer Service, Administration or Production role (desired).
What's in it for you:
* Permanent Full time (Monday to Friday 9am-5pm)
* Competitive salary + super
* Supportive team
* Professional development through clear career path and professional training
* MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
* Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
* Employee Assistance Program
* Birthday and Christmas gifts
Competencies