Job Role Overview
We are seeking a skilled Customer Support Professional to join our team.
This role involves providing exceptional customer service, resolving issues efficiently and consistently meeting or exceeding personal targets.
The ideal candidate will have experience in a customer-facing environment, strong organizational skills and attention to detail, excellent communication skills and the ability to work effectively in a team.
* Main Responsibilities:
* First-line customer support including high-volume outbound calls to suppliers.
* Provide accurate and clear information to customers explaining the benefits of our service and the processes involved.
* Accurately log and maintain records of customer contact, activity and outcome of calls on our CRM system.
Key Requirements:
* Excellent communication and interpersonal skills.
* Ability to work under pressure and meet deadlines.
* Proven experience in a customer-facing environment.
Benefits of the Role:
* Opportunity to work with a dynamic team.
* Competitive salary and benefits package.
* Opportunities for career development and progression.
Skills and Qualifications
To succeed in this role you will need:
* Customer Service Skills: Providing excellent customer service and resolving issues efficiently.
* Communication Skills: Effective communication with customers, colleagues and management.
* Organizational Skills: Strong organizational skills and attention to detail.
* Technical Skills: Proficient user of CRM systems and other business software.
How to Apply
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application.