Our Purpose and Values
* We empower our customers and communities through positive change.
* This team has energy, resources and appetite for creating a lasting impact.
* Make a genuine difference in your work every day.
Our people are driven by customer obsession. They prioritize the needs and satisfaction of the customer above all else. This mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer-centric company in Australia and New Zealand.
In this Manager role, you will:
* Deploy effective strategies and process improvements to ensure compliance with the NAB Anti-Fraud policy.
* Build strong relationships across the value chain to support the Anti-Fraud policy.
* Deliver initiatives that promote safe and sustainable business outcomes.
* Develop an overview of product operational risks and associated controls, working with teams to enhance the control framework.
* Identify and implement improvements across the value chain, providing advice on diverse tasks and change initiatives.
What you will bring:
* Experience in compliance, risk management, legal and/or divisional controls.
* Demonstrated experience delivering significant programs or service delivery.
* Fraud management experience is highly advantageous.
* Excellent stakeholder management skills with the ability to influence and challenge at all levels.
* Project management experience and skills.
* A customer-obsessed mindset with excellent communication skills.
Diversity and inclusion drive our success
We know that our people make us who we are. That's why we foster a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and create an inclusive environment where all colleagues' backgrounds and identities are understood, respected and celebrated. We provide an environment where you can thrive.
Learn more about our recruitment process and accessibility at our Careers page. To discuss adjustment requirements, contact the NAB Careers team via our website or visit our Careers page for other contact options.