About Us
Walker St General Practice is a well-established, privately owned medical practice in Bowral, committed to delivering exceptional patient care in a friendly and supportive environment. We are looking for a skilled Office Manager to join our close-knit team full time, playing a critical role in ensuring smooth, welcoming, and efficient practice operations.
Role Overview
As Office Manager, you will work closely with the Business Practice Manager, clinicians, reception, and nursing team to lead daily practice management and reception operations. This hands-on leadership role requires excellent organisational skills, a positive, proactive attitude, and the ability to effectively manage multiple competing priorities with a patient-centred approach.
This full-time role features a flexible working arrangement, with an expected split of approximately 70% office management responsibilities and 30% reception coverage as needed. Flexibility is key, and the successful candidate must be adaptable to support the reception team when required to ensure smooth practice operations.
We offer a competitive salary commensurate with experience and skills.
What you will do:
* Lead and support the reception team, including staff rostering and daily supervision
* Manage appointment bookings, patient enquiries, and front desk operations, ensuring a warm and professional patient experience
* Address and resolve patient concerns and feedback with empathy and discretion
* Collaborate with Business Practice Manager to identify and implement process and system improvements
* Oversee administrative duties, including debtor management, billing support, Medicare exceptions, and managing Workcover accounts
* Manage practice supplies, liaise with external vendors and building strata as needed
* Ensure compliance with healthcare regulations, privacy standards, and workplace health and safety policies
Skills and Experience
* At least 3-5 years' experience in an Office Manager role or in a senior administrative role within healthcare
* Strong knowledge of Medicare and healthcare compliance requirements
* Outstanding communication skills, with a calm, mature, and professional demeanor
* Highly organised, resilient, and able to prioritise multiple tasks effectively
* Proficient computer skills; solid working knowledge of Best Practice, Cubiko, HPOS and Google Suite Products (or similar) highly regarded
* A proactive team player who lives our values of respect, teamwork, excellence, efficiency and trust
This role offers the chance to develop skills aligned for future leadership potential within the practice.
Join our supportive team and make a difference in the health and wellbeing of our community.
To apply, please submit your resume through Seek. We kindly ask that you include a brief cover letter explaining why you are interested in the Office Manager role and how your experience aligns with our practice. Providing a cover letter helps us better understand your application.
We look forward to hearing from you and thank you for considering joining our team.