Business Support Professional
We are seeking a Business Support Professional to join our team in Mount Waverly.
Job Description
The role involves providing administrative support to the organization while delivering exceptional customer service. The ideal candidate will be responsible for addressing customer and external stakeholder queries, managing office operations, maintaining accurate records, and contributing to process improvements.
Key Responsibilities:
* Customer Service: Respond to customer and external stakeholder queries via phone or email in a prompt and courteous manner.
* Office Management: Manage office operations, ensuring the cleanliness and organization of the workspace.
* Record Keeping: Maintain accurate records and files, ensuring confidentiality and data security.
* Process Improvement: Identify areas for enhancement and implement solutions to improve office processes.
Required Skills and Qualifications
To be successful in this role, you will require:
* A proven track record in administrative support roles, preferably in a fast-paced environment.
* Knowledge of the healthcare industry, specifically the NDIS.
* Competent and familiar with Microsoft Office suite.
* Working knowledge of CRM usage in a business setting.
* Strong organizational skills with the ability to prioritize tasks and meet deadlines.
* Excellent verbal and written communication skills.
* Ability to maintain confidentiality and handle sensitive information with discretion.
Benefits
We offer a range of benefits to support your well-being and career growth, including:
* Salary packaging options.
* Work-life balance: We encourage flexibility and wellbeing.
* Vibrant and ambitious team environment.
* Professional development opportunities.
* EAP: up to 6 free counseling sessions per year.
About Us
We are a value-driven organization that is passionate about making a difference in the way healthcare is delivered in Australia.