Utuk Tel is seeking a capable and forward-thinking IT Officer to support the technical operations of our expanding telecommunications business. This role will play an important part in maintaining smooth day-to-day functionality across our systems, VOIP services, hardware and internal platforms.
Key Responsibilities
* Manage and resolve IT support tickets across staff and service operations
* Support maintenance and troubleshooting of VOIP systems, NBN-related tools and network infrastructure
* Assist with hardware setup, configuration and device management
* Provide user support for software applications, email systems and internal tools
* Maintain documentation for IT processes, configurations and resolutions
* Contribute to continuous improvement and ensure system reliability as the business grows
Skills and Experience
* Background in IT support, service desk or related field
* Understanding of networking, VOIP technologies and general IT systems
* Strong problem-solving skills with a proactive mindset
* Confident in Windows environments and basic server or cloud admin
* Clear communicator who can support both technical and non-technical staff
Role Details
* Part-time position with flexible scheduling
* Mix of remote and on-site support as required
* Opportunity to grow with a developing telecommunications provider
Job Types: Part-time, Permanent, Subcontract
Pay: $57,000.00 – $94,000.00 per year
Expected hours: 15 – 20 per week
Benefits:
* Work from home
Work Location: Hybrid remote in Tullamarine VIC 3043