What It's Really Like to Be a Motor Claims Specialist at Suncorp
Our specialists do more than handle claims — they support customers during stressful times. From guiding them through the process to restoring confidence, we help people get back on the road and back to life. Collaboration is key, and no one faces challenges alone. The role is fast-paced and rewarding because every claim represents someone who needs our help. If you want a meaningful career in a supportive team, join us.
Position Overview
* Contract Type: Permanent Full-Time & Part-Time
* Assessment Centre/Interview Dates: 26 th of May
* Salary: $62,000 exclusive of 12% super + performance-based incentives
* Training: 5-week full-time, fully onsite structured training program, followed by additional onsite training within the first 3 months of commencement. For Part Time candidates it is Full Time hours during training.
* Hybrid Working: After training, hybrid work applies
What I Do as a Motor Claims Specialist
* Phone-Based Role: This is an inbound phone-based role, where I connect with customers directly, offering support and guidance at a time when they need it most.
* Be the First Point of Reassurance: When someone lodges a claim, I'm often their first conversation after a stressful moment. I really listen and help them feel heard and supported.
* Guide Customers Through Their Claim: I walk them through what happens next, explain what's covered, and make things simple, so they always know what to expect.
* Solve Problems and Think on My Feet: Every claim is different. I look for solutions, use my judgement, and make fair decisions that balance empathy with policy.
* Objection and Complaint Handling: At times, I'll need to manage objections or handle complaints, addressing concerns while maintaining professionalism and empathy.
* Critical Thinking: Each situation requires critical thinking to assess and determine the best course of action for both the customer and the company.
* Lean on the Team: We debrief after tough calls, share wins, and help each other learn because at Suncorp, you're never on your own.
What You'll Bring
* Compassion: A calm, reassuring voice that helps people feel supported.
* Resilience: The emotional strength to stay steady, even when the calls are tough.
* Confidence: The ability to make clear, fair decisions and communicate them with care.
* Attention to Detail: Sharp focus to manage multiple claims and systems accurately.
* Empathy & Curiosity: A genuine interest in understanding customers and finding the best outcome.
* A Growth Mindset: Experience in customer service, contact centres, or insurance is great but what matters most is your attitude and willingness to learn.
* Critical Thinking & Problem-Solving: Ability to assess situations and think critically to find the best solutions, even in challenging circumstances.
Why You'll Love Working at Suncorp
* Salary: $62,000 exclusive of 12% super + performance-based incentives (pro rata for part-time).
* Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
* Hybrid working: Flexible mix of office and home.
* Work-life balance: Support to thrive personally and professionally.
* Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers.
* Reward & recognition programs: Celebrating your achievements.
* Career development: Ongoing training, growth opportunities, and support.
* Reputable employer: A trusted, inclusive, and diverse organisation.
Shift Option
* Full-time, Mon–Fri (8:00am–10:00am start window, with a latest finish of 6:00pm, 37.5 hrs/week)
* Part-time, Mon – Fri (12:00pm – 2:00pm start window, with a latest finish at 7:00pm, 25hrs/week)
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