5GN Group is a collective of technology companies, including 5G Networks, a licensed telecommunications carrier delivering network and data centre solutions across Australia and internationally, and AUCyber, a managed IT and security services provider.
Our focus is delivering secure, practical IT and telecommunications solutions that work in real environments.
About the Role
We are seeking an experienced IT Support / Systems Engineer to join our Field Engineering team in a fully onsite role.
This role focuses on delivering reliable, day to day IT support within a structured, high usage environment. You will work as part of a small onsite team, supporting end users while maintaining the stability and performance of core systems.
This is a hands on, user facing role suited to someone who enjoys solving problems and working directly with people.
Key Responsibilities
* Provide onsite IT support across desktops, laptops, and user devices
* Troubleshoot and resolve issues across Windows, Microsoft 365, and network environments
* Support user access, device builds, and general IT operations
* Work collaboratively within an onsite team to manage workload and priorities
* Follow established processes and escape where required
* Maintain accurate ticket updates and documentation
* Communicate clearly with non technical users
* Identify recurring issues and contribute to improvements
Skills & Experience
* 3+ years experience in IT Support, Desktop Support, or Systems Engineering
* Strong troubleshooting skills across Windows and Apple environments
* Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID / Azure AD) and Windows 11 support and configuration
* Networking fundamentals (DNS, DHCP, TCP/IP, connectivity troubleshooting)
* Experience in onsite or user facing IT roles
* Ability to manage workload and prioritise tasks in a busy environment
* Experience in MSP environments
* Exposure to Intune or endpoint management platforms
* Experience working in multi user or structured environments
Why Join Us
* Work with a leading Australian telecommunications and IT services provider
* Be part of a collaborative and high performing engineering team
* Supportive team culture with experienced engineers across multiple disciplines
* Work across a broad range of real world technologies in active environments
Compliance & Requirements
* Ability to obtain a police or criminal history check
* Commitment to workplace health and safety standards
* Adherence to company policies and ISO 27001 information security practices
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