About the Role
The next step in your career starts here...
Key Highlights
* Permanent, Full-Time opportunity
* Monday to Friday
* Genuine career development and progression opportunities
As the Senior Customer Service Coordinator – Engineering Support at our Edinburgh branch, you'll play a key role in supporting the Hub Manager while leading the coordination of complex traffic installation projects. This is a varied role combining operational oversight, customer engagement and project coordination in a fast‐paced environment.
Key Responsibilities
* Coordinating traffic installation projects, including sourcing equipment, managing product availability and organising logistics
* Liaising with customers to understand requirements and deliver tailored, end‐to‐end solutions
* Scheduling contractors, cranes and resources to ensure efficient and timely project delivery
* Overseeing branch administration, customer service and safety standards
* Leading and supporting a team of Sales Coordinators to deliver exceptional service outcomes
* Collaborating closely with the Senior CSC network and leadership team
* Driving a strong safety‐first culture across all operations
* Ensuring clear, timely communication, keeping all stakeholders informed and aligned
* Managing quotes, purchase orders and hire agreements
* Balancing competing priorities in a high‐volume environment while maintaining quality and efficiency
Requirements
* Experience in a high‐volume, customer‐facing environment (this is key to success in the role)
* A hands‐on leadership style with the ability to coordinate multiple moving parts
* A positive, solutions‐focused mindset and passion for customer service
* Strong communication skills and the ability to keep all stakeholders informed
* Confidence to learn quickly, ask questions and continuously improve
* Proven resilience and adaptability when managing competing demands
* Strong organisational and problem‐solving skills
* Experience supporting or leading teams
* Solid computer skills (MS Word, Excel, Outlook)
Benefits
* Development and career progression pathways
* Flexible working options – let's discuss what works best for you
* Access to employee discounts, benefits and wellbeing programmes
* Purchased additional leave programme
* Novated leasing and salary sacrifice options
* 12 weeks paid parental leave in addition to the government scheme
* Volunteering opportunities through the Coates Foundation
Diversity and inclusion are at the heart of our culture. We welcome candidates from all backgrounds, experiences and perspectives.
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