Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Role and Responsibilities:
- Assist in the administration and support of Oracle Fusion Middleware environments.
- Gather and analyze information related to the implementation and operation of Oracle Fusion Middleware.
- Participate in documentation reviews and technical discussions to understand existing middleware platforms and contribute to transition activities.
- Help maintain and update operational documentation such as System Understanding Documents (SUDs) and Standard Operating Procedures (SOPs).
- Support middleware operations readiness in alignment with project timelines.
Middleware Operations & Support
- Perform daily administration tasks for Oracle Fusion Middleware, including:
- Monitoring system health and performance
- Assisting in code and configuration deployments
- Managing backups and recovery processes
- Supporting performance tuning and optimization
- Handling middleware installation, configuration, and patching
- Responding to incidents and service requests
- Supporting availability and capacity management
- Troubleshoot and resolve middleware-related issues in production and non-production environments.
Process Improvement & Automation
- Maintain middleware documentation for platforms, processes, and procedures.
- Contribute to middleware operations alignment with DevOps and Agile methodologies.
- Support automation initiatives for middleware management and operational tasks.
- Collaborate with cross-functional teams, including database, compute, storage, network, and cloud teams.
Security & Compliance
- Follow security best practices to ensure compliance with organizational and industry standards.
- Stay updated on industry trends and best practices to support continuous improvement within middleware operations.
- Assist in evaluating middleware infrastructure readiness for cloud migration initiatives.
Qualifications & Experience:
- Around 3 years of hands-on experience supporting Oracle Fusion Middleware products such as Oracle Identity and Access Management, ADF, WebCenter, OSB, and BAM in on-premises and cloud environments (preferably Azure).
- Familiarity with IT Service Management (ITSM) and ITIL frameworks; ITIL v4 certification is a plus.
- Experience working with Linux and Windows environments.
- Basic knowledge of scripting languages like Bash, Python, PowerShell, or Java.
- Strong analytical and troubleshooting skills.
- Understanding of networking concepts and security protocols.
- Ability to work effectively in a team environment and independently when required.
- Good communication and documentation skills for effective stakeholder interaction.
- Detail-oriented with a focus on quality, security, and continuous improvement.
Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance. This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.
On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed.
Advantages of working at Accenture:
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
#J-18808-Ljbffr
📌 Middleware Support Engineer- Oracle Fusion
🏢 Accenture Australia
📍 Ballarat