Reef IT is a well-established IT solutions provider based in Far North Queensland, serving clients across the region. We pride ourselves on delivering exceptional customer service and fostering a supportive, team-oriented work environment.
We are currently seeking a motivated and qualified individual to join our Helpdesk Team.
Responsibilities
- Provide first-line technical support to clients, ensuring prompt and effective issue resolution.
- Troubleshoot hardware, software, and network-related problems.
- Manage and prioritize support tickets efficiently.
- Work both independently and collaboratively within the team.
Essential Skills & Qualifications
- Minimum of 1 year experience in a similar IT support role.
- Excellent communication and interpersonal skills.
- Strong analytical and troubleshooting abilities.
- Ability to work autonomously and manage time effectively.
- Familiarity with ConnectWise Suite of products (preferred but not required).
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📌 Helpdesk Technician (Level 1)
🏢 Reef IT
📍 Cairns Regional