Introduction:
Centacare North Queensland is a not-for-profit organisation providing counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement, and NDIS services. We serve the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, and Normanton.
Benefits You Will Enjoy
* SCHADS L3 Salary
* Salary Sacrifice options to reduce taxable income by $15,900 p.a. with Eziway Salary Packaging
* 5 Weeks Annual Leave + 17.5% leave loading
* Birthday Leave + other above award benefits
* On-site Cafe
* $50 sign-on payment
* Support and investment in your professional development
Description: The Family Intervention Support Worker (FISW), under the guidance of the Family Intervention Worker (FIW) and Senior Practitioner FIS, provides practical family support to families involved in the child protection system, assisting them to care for and protect their children. This position offers intensive support and supervision in the home to families working towards reunification. Key responsibilities include:
* Building rapport with families while maintaining professional boundaries.
* Supporting the FIW/Senior Practitioner in assessing family needs through engagement, consultation, and information gathering.
* Providing practical support strategies and modelling parenting and household skills to strengthen parenting capacity.
* Maintaining regular contact with clients as directed.
* Facilitating supervised contact between parents and children and supporting report completion.
* Participating in reviews of intervention plan goals.
* Maintaining client files according to agency procedures, including case noting and documentation.
* Working within a trauma-informed and child development framework using evidence-based interventions.
* Reporting safety concerns immediately as per policy.
* Participating in team meetings, supervision, and staff development activities.
Skills and Experiences:
* Certificate IV or higher in Community Services or related field.
* Ability to apply feedback creatively and supportively.
* Strong communication skills, both written and verbal, with diverse audiences.
* Understanding of issues affecting Aboriginal and Torres Strait Islander peoples and ability to communicate effectively and sensitively.
* Knowledge of family functioning in various cultural and social contexts, including impacts of abuse and dysfunction.
* Organizational, time management, and administrative skills.
* Current open driver's license.
* Valid Working with Children Blue Card and Disability Services Yellow Card.
Desirable:
* Experience or skills in community education or group work.
* Relevant experience in community services or the NFP/faith-based sectors.
Centacare North Queensland is a Child Safe and Equal Opportunities Employer. We encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and those from culturally and linguistically diverse backgrounds. Applicants must have appropriate work rights in Australia.
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