Job Title: Assistant Event Services Manager
We are seeking an experienced professional to support the delivery of memorable events. The ideal candidate will have a proven track record in operational management and a passion for delivering exceptional service.
Key Responsibilities:
* Assisting in the planning and execution of events, ensuring seamless delivery of service
* Supporting day-to-day operations across facilities, stores, and services in line with safety and operational standards (Fire Life Safety, HACCP, OHS&W, Security)
* Managing event systems and programs including MICROS, ESCAP, E-tivity, Purchase Plus, and Delphi
* Coordinating car park management and supply costs within budget
* Ensuring all function spaces, public, and back-of-house areas are presented to a high standard
* Collaborating with departments including Kitchen, Stores, Facilities, Engineering, Finance, Sales & Marketing, and Events to ensure seamless event execution
* Recruiting, onboarding, and training the Event Services team
* Communicating safety information to team members, promoting a safe work environment
Requirements:
* Previous leadership or supervisory experience in large-scale events or food & beverage operations
* Strong knowledge of operational and safety compliance (HACCP, WHS, Fire Life Safety)
* Working knowledge of IHG systems and event booking software (MICROS, Delphi, ESCAP, E-tivity, Purchase Plus)
* Excellent communication and teamwork skills with the ability to liaise across multiple departments
* A guest-focused mindset with a passion for service and event delivery
* Strong organisational skills and the ability to multitask in a fast-paced environment
* Full working rights for Australia
What We Offer:
* Hotel perks such as accommodation and Food & Beverage discounts
* Enhanced parental leave
* Proactive health days and flexible work options
* Career development through our lifelong learning program
* IHG Career Milestone celebrations
* Transfer of entitlements as you move and grow with IHG
* Access to our retail platform that supports your financial well-being