Who are we? Police Bank is one of Australia’s fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members front of mind. What are we looking for? You’ll play a key role in the back-end processing of member accounts, ensuring accuracy, timeliness, and confidentiality in all data tasks. While much of the role is data entry focused, you’ll also support our members with outbound and occasional inbound phone calls – delivering a professional and friendly service that reflects our values. About the role Accurate entry and processing of member data into internal systems Performing routine account maintenance and processing requests Making outbound calls to members for follow-up, clarification, or support Assisting with general account servicing and administrative tasks Maintaining confidentiality and compliance with regulatory standards About You Previous experience in administration and/o banking, finance, or a similar customer service environment (preferred) Fast and accurate data entry skills with excellent attention to detail Strong written and verbal communication skills Professional and empathetic phone manner Ability to work collaboratively in a team environment Why you’ll love us Be part of a purpose-driven organisation committed to helping members thrive. Enjoy professional development and career progression opportunities. Make a real impact in the lives of our members every day. Ready to make your mark? If you're a team player who thrives in a fast-paced environment and enjoys a mix of administrative and member interaction work, we’d love to hear from you. Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.