Central Gippsland Health Service – Sale VIC
Join Our Friendly and Supportive Team as a Client Support Officer – Coordinating Community and Home Care Services Across the Wellington Shire
About Central Gippsland Health
Central Gippsland Health (CGH) is a sub‑regional health service and the major provider of health and aged care services in the Wellington Shire.
CGH is located in the City of Sale which is 215 km east of Melbourne. The City of Sale is an ideal access point for the magnificent Gippsland Lakes, 90 Mile Beach and the Victorian Alps.
CGH provides acute care as part of an integrated service delivery model across Wellington Shire and beyond. The service provides beds across three campuses (Sale, Maffra and Heyfield).
Acute services include a full‑time emergency department, critical care unit, neonatal critical care unit, three operating theatres, day procedure unit, oncology and dialysis services in addition to general medical and services and sub‑acute services including rehabilitation.
CGH also provides aged care and community services in the Wellington Shire and beyond.
We operate four residential aged care homes located in Sale, Maffra, and Heyfield delivering high‑quality, person‑centred care in supportive and homelike environments.
CGH provides a wide range of community‑based services that support people to remain healthy, active, and independent in their own homes. This includes the provision of Support at Home, Commonwealth Home Support Programs, and other in‑home services tailored to individual needs.
Our integrated model of care is supported by a multidisciplinary allied health team offering physiotherapy, dietetics, occupational therapy, speech pathology, and social work. We also provide accessible public dental services to enhance community wellbeing.
CGH is also a leading teaching hospital, affiliated with Monash University's School of Rural Health and provides placements and clinical experience for students.
CGH encourages Aboriginal and Torres Strait Islander peoples to consider application to this position
About Department
Home Support services occur in a range of settings including the client's home, CGH centres and in the community. The client group includes older Australians and people with a range of disabilities. Services are provided for Commonwealth Home Support Program (CHSP), Support at Home ( ), Post‑Acute Care (PAC), National Disability Insurance Scheme (NDIS), Home and Community Care Program for Younger People (HACC PYP) and Brokerage services.
About the Role
Join our dedicated team at CGH as a Client Support Officer (CSO) and play a key role in ensuring clients receive timely, well‑coordinated community care services. This role has a strong rostering and scheduling focus, supporting clients across the Wellington Shire to remain living safely and independently at home. You will be responsible for setting up new services, creating and adjusting rosters, allocating community care workers, and providing ongoing support to both clients and staff.
Duties
* Develop, manage, and adjust rosters to ensure all client services are delivered efficiently and on time.
* Allocate community care workers according to client needs, care plans, staff skills, availability, and location.
* Respond promptly to roster changes, unplanned leave, and service adjustments while maintaining service continuity.
* Consider travel times, staff breaks, and overall service requirements to ensure safe and effective scheduling.
* Maintain accurate, up-to-date client and staff information within CGH databases and rostering systems.
* Provide responsive and professional support to clients and care workers regarding rostered services.
Qualifications, Skills and Experience
* Certificate III in Community Health, Administration, or a related field.
* Experience in rostering, scheduling, or coordination—particularly within the health or community services sector is highly regarded.
* Strong organisational skills and the ability to prioritise in a fast‑paced, changing environment.
* Excellent communication skills, with a client‑centred approach.
Benefits
* Salary packaging options
* Employee Assistance Program
* Active Social Club and a supportive team culture
Application
* Please attach your resume and cover letter.
* Include a statement addressing the Selection Criteria, covering your qualifications, experience, and the Leadership and Technical Capability Requirements outlined in the position description.
To obtain a copy of the position description, please reach out to the HR team at 8*** or *******@cghs.com.au
For questions regarding the position, contact Team Leader In‑Home Support Services, Melissa Beales at 8*** or **************@cghs.com.au
All appointments are subject to a current satisfactory National Police Certificate and a Working with Children Check.
At CGH, we are committed to creating a workplace that is safe, inclusive, and welcoming. We value diversity and encourage applicants from all cultural and linguistic backgrounds to apply.
Shortlisting will commence immediately—submit your application as soon as possible to join a team passionate about supporting our community
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