Position Title: General Manager
Location: Red Cacao Chocolate Factory – Mt Barker, SA
Employment Type: Full-Time
Salary: Competitive, based on experience
Red Cacao is an award-winning, family-owned chocolate manufacturer based in Mt Barker. Known for premium handmade chocolates and exceptional customer experiences, we are entering an exciting phase of growth and are seeking a dynamic and experienced General Manager to lead our operations, retail, and team performance.
This is a hands-on leadership role suited to someone who thrives in a growing business environment and is passionate about quality, efficiency, and team development.
About the Role
As General Manager, you will be responsible for overseeing daily operations across production, retail, administration, and sales. You will work closely with ownership to drive strategic growth while ensuring smooth day-to-day business performance.
This role requires strong operational capability, commercial acumen, and people leadership skills.
Key ResponsibilitiesLeadership & Team Management
* Lead, mentor, and develop department managers and staff
* Foster a positive, high-performance workplace culture
* Oversee recruitment, onboarding, and workforce planning
* Implement clear KPIs and performance expectations
Operations Management
* Oversee chocolate production, retail operations, and supply chain
* Ensure compliance with food safety, quality, and regulatory standards
* Improve systems, processes, and operational efficiencies
* Manage stock control, purchasing, and supplier relationships
Financial & Commercial Oversight
* Manage budgets, forecasting, and cost control
* Monitor financial performance and report to ownership
* Drive revenue growth through wholesale, retail, and online channels
* Identify new business and expansion opportunities
Customer & Brand Experience
* Maintain Red Cacao's premium brand positioning
* Ensure exceptional customer experience across all touchpoints
* Support marketing initiatives and product launches
About You
* Proven experience in a senior management or General Manager role
* Strong operational and financial management skills
* Experience in food manufacturing, retail, hospitality, or FMCG (highly desirable)
* Demonstrated leadership and team development capability
* Strategic thinker with hands-on execution ability
* Excellent communication and problem-solving skills
* Understanding of food safety and compliance requirements (advantageous)
What We Offer
* Opportunity to lead a respected, award-winning local brand
* Autonomy to shape business growth and strategy
* Supportive ownership team
* Competitive salary package
* Staff discounts and team benefits
* Beautiful Adelaide Hills work environment
If you are a driven and experienced leader ready to take Red Cacao into its next phase of growth, we would love to hear from you.
To apply: Please submit your resume and a cover letter outlining your leadership experience and why you are the right fit for this role.
Join us in creating exceptional chocolate experiences.
Job Types: Full-time, Volunteer
Pay: $69,191.32 – $119,622.48 per year
Benefits:
* Employee discount
* Salary packaging
Work Location: In person