Public Face of CommBank:
The Retail Banking Services (RBS) team delivers a seamless banking experience to over 10 million personal and small business customers.
We have market-leading products, services and technology, serving our local communities for over 100 years.
Customer Banking Specialist Relief
* Have in-depth conversations with every customer about their overall banking needs, including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts, and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
* Problem solve & provide effective solutions while championing our processes, procedures, and drive our risk-adverse culture.
About You
* Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
* Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Culture and Diversity
We're committed to building a respectful, inclusive, and flexible workplace where everyone can thrive. We encourage applicants from diverse backgrounds to apply, regardless of their experience or background.