About The Commons Health ClubThe Commons Health Club is a premium wellness space dedicated to delivering the highest standard in fitness, recovery, and member care. From expertly programmed classes and state-of-the-art equipment to a beautifully designed bathhouse, every detail is curated to offer an exceptional experience. We’re here to set a new benchmark for what a health club can be - where quality meets care, and community is at the heart of it all.
The Commons is a vibrant community where entrepreneurs, businesses, and curious minds come together to work, connect, and grow. We believe in fostering a culture of collaboration, innovation, and inclusivity all grounded in genuine care for our members and each other
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About the RoleAs a Casual Member Experience Associate, you’ll be at the heart of The Commons community, providing warm, personalised service that supports member engagement, satisfaction, and retention. You will manage front desk operations, assist with onboarding, support sales and events, and ensure the facility is clean, welcoming, and fully operationa
l.
Your role involves multitasking across member interactions, administrative tasks, procurement, and operational duties - all while upholding The Commons’ high standards and valu
es.
About YouYou are an organised, approachable, and proactive individual who loves working with people. You have excellent communication skills and enjoy creating positive experiences through genuine connection and efficient service. You’re comfortable balancing multiple responsibilities and thrive in a fast-paced environm
ent.
Experience in hospitality, fitness, or community-focused roles will be highly valued, as will a customer-first mindset and attention to de
tail.
Key ResponsibilitiesMember Experience & EngagementWarmly welcome members and guests at the front desk, delivering outstanding customer service.Facilitate organic connections between members to promote a supportive, inclusive community.Lead inductions for new members, ensuring they feel welcome and equipped to enjoy their membership.Deliver personalised experiences that enhance member retention and satisfaction.Member Enquiries & CommunicationsBe the friendly first point of contact—juggling calls, messages, and emails with a smile, while making sure every member who walks through the door feels like the top priority.Member Check-Ins & Engagement MonitoringFollow up with members with personalised communication.Monitor members with low attendance or high disengagement risk and follow up accordingly.Member Sales SupportConduct personalised, high-quality tours for prospective members across locations.Document all leads and opportunities accurately for follow-up.Operations & FacilitiesEnsure the building is fully operational, clean, and presented to a high standard at all times.Conduct SafetyCulture walkthroughs daily to maintain cleanliness and operational standards.Assist with maintenance issue resolution and log details accurately.Provide feedback to day and night cleaners to uphold presentation standards.Open and close the building as required.Work Health and Safety (WHS)Comply with WHS standards to maintain a safe environment for all.Communicate and educate members and staff on safe prac
tices.
Required Skills & ExperiencePrevious experience in customer service, hospitality, fitness, or community engagement roles.Strong communication and interpersonal skills.Organised with excellent time management and multitasking abilities.Positive attitude with a customer-first mindset.Familiarity with WHS standards and commitment to safety.Ability to work independently and collaboratively as part of
a team.ValuesAll actions and behaviours must align with the philosophy and values of The Commons:Putting our members firstFostering communityWorking together as a teamConstantly learning and
growing
Benefits of Working at The CommonsComplimentary health club accessFree counselling sessionsState social committees with quarterly events ranging from pub drinks, picnics, bowling, movie screenings and beyondExclusive annual Halloween partyFurther education program to support personal and professional dev
elopment