We are seeking a talented individual to join our Client and Member Services team at Mercer Administration Services. This role will be based in the Wollongong office. This is a hybrid role that has a requirement of working at least three days a week in the office after the successful completion of training.
As an Insurance Administrator you will case manage your own portfolio of claims and, utilising your customer service skills and empathetic approach, will support our client’s customers through the disability insurance claim process. To be successful in this role you will demonstrate confidence and empathy when conversing on the phone with distressed fund members.
We will count on you to:
- Complete online claim notifications to the insurer while you have the member on the phone
- Actively manage your portfolio of claims, keeping the member updated during the claims process
- Enjoy the personal satisfaction of helping people through a difficult time in their lives
- Assess early release of superannuation applications, ensuring legislative requirements are met, preparing recommendations for the trustee delegate, and processing benefit payments to members.
- Respond to member enquiries in an empathetic, timely and professional manner
- Be involved in team discussions and contribute to process improvement ideas
What you need to have:
- Experience in the superannuation industry
- Strong empathy, resilience in dealing with distressed and/or sensitive matters
- Well developed organisational and time management skills
- A high standard of both verbal and written communication skills, including the ability to write emails and letters to a high professional standard
- Demonstrated ability to analyse complex information
- Sound knowledge of Microsoft products (Word, Outlook, and to a lesser extent, Excel)
What makes you stand out:
- RG146 qualified or aptitude and willingness to complete certification
- Experience in insurance claims case management or disability claims case management
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
About Mercer:
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work setting. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.