About our mission at Aptitude, we're on a quest to revolutionize the way leading enterprises understand and grow their businesses.
We've developed an industry-leading finance data platform that helps organizations streamline operations, unlock trusted insights, and accelerate growth.
Our global team is passionate about solving complex challenges and making a meaningful impact.
We celebrate diverse perspectives, believing that our differences make us stronger, smarter, and more creative.
With offices in seven locations worldwide, we partner with clients across four continents, shaping the next generation of finance technology.
As part of our Client Success Team, you'll drive successful engagement with enterprise clients in the banking, finance, and subscriptions markets.
Job Description
You will lead strategic management efforts for key clients, influencing value creation and delivery activities at a senior level. This role requires a commercially driven leader who can protect revenue, deliver upsell/cross-sell, and proactively expand into parent and sister companies within client groups.
Key Responsibilities:
* Own and deliver against annual revenue targets across your client portfolio.
* Negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts.
* Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations.
* Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner.
Required Skills and Qualifications:
10+ years' experience in enterprise SaaS Customer Success or Account Management roles.
A proven track record of closing renewals and expansions independently – not reliant on Sales.
Demonstrable success in expanding accounts into parent/sister companies and new business units.
Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions).
Exceptional executive presence and confidence influencing C-level stakeholders.
Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI.
Benefits:
We offer a competitive salary and commission, as well as the following benefits: Superannuation Private Healthcare Employee Assistance Programme.
Others:
This role requires regular travel in-country and/or overseas. We're committed to building a global team of passionate and ambitious people who love solving complex challenges and making a meaningful impact.