The technology group's primary purpose is the successful implementation and delivery of ICT strategy and operations to achieve the strategic objectives, demonstrating definitive benefits realisation in an effective and efficient manner.
The Senior Technical Specialist role provide technical expertise to support the successful implementation and delivery of systems underpinning the ICT strategy and operations. The role also supports improvements to operational practices that demonstrate definitive benefits realisation. Senior Technical Specialists are required to provide authoritative advice and guidance to Directors, stakeholders, product, and operations teams. The role delivers well-reasoned, structured, and definitive actions and insights into innovation and performance from technical products to achieve high quality service delivery.
Key duties and responsibilities
* Mentorship: Provide mentorship, advice, and support to cross functional teams responsible for ICT products and services, as a subject matter expert in the relevant product area. Lead the development of key strategic and business plans. Support and mentor others in the development of skills and capability.
* Service stability: Manage service stability by providing technical advice including the priority of system changes and updates, encompassing relevant supporting technology. Work collaboratively with the product, service and business teams to implement agreed programs of works following decision-making, including providing training to colleagues to ensure appropriate support and maintenance of implemented systems.
* Operational management: Manage the provision of specialist technology-based services to meet defined organisational needs, including design, operation, control, maintenance, and effective use of technology services. Ensure technology risks are identified, documented, and advice is provided on resolving these risks and/or ongoing mitigation strategies. Contribute to the operational continuity of environments and toolchain to ensure systems and services are performing effectively. Provide advice on services, ensuring they meet current and planned business needs.
* Technical advice and policy: Provide authoritative and definitive expert advice and guidance on technology implementation and risk identification within solutions and architecture/s. Develop and maintain policies, standards, and processes that effect the provision of technology systems and services, ensuring they are fit for purpose. Provide technical advice on business proposals covering technology cost, opportunity, risk, issues, and implications.
* Delivery and improvement management: Provide designs for new and potentially disruptive approaches to performing business activities through enabling technology. Maintain the security, confidentiality, integrity, availability and accountability of systems and information assets.
* Stakeholder management: Support engagement with stakeholders to manage relationships and establish priority, strategic relevance, and delivery of business initiatives, ensuring technical competence and positive user/customer centric experiences.
* Security management: Implement/maintain secure solutions by ensuring compliance with cyber and information security requirements, maintaining compliance and controls assurance and working cooperatively with the Security team to ensure compliance.
Criteria
* Demonstrated capability in investigating and managing the adoption of tools, techniques, and processes (including automation) for the management of technology systems and services.
* Experience overseeing the planning, installation, maintenance and acceptance of new and updated infrastructure components and infrastructure-based services.
* Experience in managing and supporting the deployment of the working environment for systems and software life cycle working practices.
* Demonstrated experience in leading integration work in line with agreed design, including assessing risks and taking preventative action.
* Knowledge and experience in planning and delivering software configuration activities, including adopting and adapting appropriate software configuration methods, tools and techniques.
* Demonstrated capability to oversee the provision of specialist service or advice from third parties and vendors, to provide coherent advice and direction to executive.
* Substantial experience in providing definitive and expert advice - Specific Skills: Sentinel, Microsoft Azure, Entra ID, CI/CD pipelines, DevOps.
* Proven capability to maintain operational security of systems, processes and checks, and investigate security breaches in accordance with established procedures
* Experience leading installation and/or decommissioning of technology, including monitoring the effectiveness of installations and ensuring compliance, resilience and stability.
* Demonstrated capability in leading engagement and planning with business and technology teams on the release of software packages and/or updates and communication of progress.
* Experience in managing release processes and procedures (incl roll-back) and managing the adoption and compliance to release and deployment techniques, processes, and automation tools.
Desirable criteria
* Academic qualification (degree, postgraduate) in technology and/or aligned qualifications
* Vocational certification in modern technologies (e.g., cloud, software, platforms)
* Vocational certification in software development methodologies (e.g., Agile, Scrum, XP, SAFe)
* Vocational certification in modern design and governance frameworks (e.g., ITIL, COBIT).