Showroom Customer Service Consultant – Aidacare Pty Ltd
Location: Victor Harbor, SA
Hours: Monday – Friday, Full Time Permanent
Reporting to: Diana Phillips – Regional Retail Manager
About The Role
This role blends customer service and administration (approximately 60/40). You will support clients in finding Assistive Technology that enhances mobility and independence, while also managing the administrative processes that make this possible.
On Any Given Day, You Might Be
- Demonstrating products in the showroom with clients and therapists
- Preparing quotes and processing orders
- Managing online and email enquiries
- Liaising with funding bodies to ensure client needs are met efficiently
The role requires robust attention to detail, accuracy with data entry, and confidence in working across multiple software systems.
Key Responsibilities
- Provide face‑to‑face and online customer service, ensuring a positive client experience
- Accurately prepare and process quotes, orders and funding documentation
- Navigate multiple computer systems (web‑based and proprietary) to manage enquiries and records
- Respond promptly to email and online enquiries in a professional manner
- Liaise with therapists, government funding agencies and clients to coordinate timely solutions
- Maintain showroom presentation and stock as required
Skills & Qualifications
- Minimum typing speed of 30 wpm with strong computer literacy (essential)
- Previous customer service or administrative experience preferred
- Excellent written and verbal communication skills
- Ability to remain composed in a fast‑paced, high‑volume environment
- Strong organisational skills with attention to detail and accuracy
- Willingness to obtain relevant checks (Police/NDIS Worker Screening)
Benefits
- Employee discounts on Aidacare health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program (mental wellness support)
- National benefits program (retail, insurance, gym and more)
- Comprehensive training program to equip you for success
About Aidacare
Aidacare is a national leader in the Healthcare Equipment industry, with over 1,300 staff across 90+ locations. We pride ourselves on innovation, excellence, and supporting our clients to live more independently.
How To Apply
If you’re organised, tech‑savvy, and enjoy helping people, we’d love to hear from you. Please click “Apply Now” to join our Victor Harbor team and make a real difference.
#J-18808-Ljbffr