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As a Customer Success Partner at Team Global Express, you will play a pivotal role in helping our customers achieve their desired service outcomes while ensuring a positive and seamless experience. Your efforts will foster strong customer advocacy, measured via Net Promoter Scores (NPS).
Based in Karawatha, QLD, you will manage a small portfolio of strategic customers, understanding their businesses, industries, and how Team Global Express serves them. By developing deep relationships with key customer contacts, you will navigate and resolve service issues, proactively identify improvement opportunities, and contribute to the overall growth and success of our business. This role will require regular travel to client sites.
What you'll do
* Serve as the primary Customer Success Partner for a select group of strategic customers, understanding their business and industry
* Develop deep and trusted relationships with key customer contacts and Strategic Account Managers
* Identify and implement improvement opportunities using a data-driven, structured problem-solving approach
* Monitor and report on service performance, proactively identifying and resolving systemic service issues
* Keep customers informed during service interruptions and manage their concerns with escalated support
* Conduct customer and operational data analysis to develop insights and address root causes of issues
What you'll bring
To be successful in this role, you embody proactive, customer-centric behaviours that drive exceptional service delivery. You excel in fostering collaborative relationships with diverse stakeholders, leveraging strong analytical skills to derive actionable insights from data. Known for your persuasive communication and influencing skills, you drive consensus across organisational levels, striving for continuous improvement and innovative solutions. You personify curiosity, adaptability, and resilience, contributing to an inclusive environment where diverse perspectives thrive.
* Proven experience working with complex, strategically important customers, understanding their needs and operational challenges
* Preferred experience in the logistics, transportation, and/or supply chain industry
* Strong skills in customer and operational data analysis, capable of developing insights into potential root causes of issues
* Proficient in Microsoft Office products, particularly Excel, and experience with Salesforce and Power BI
* Demonstrated ability in structured problem-solving, root cause analysis, and implementing corrective actions
* Excellent presentation and communication skills, with the ability to influence and drive change
* A valid Australian driver's licence and car
Additional Information
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
It's never been a more exciting time to join our team as we take the next step in our journey.
To find out more about us, visit
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development, Customer Service, and Supply Chain
* Industries
Transportation, Logistics, Supply Chain and Storage
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