Business Performance Analyst – NSW Small Business Commission
Grade Clerk Grade 7/8
Duration:6 months
Location: Parramatta based role with flexible arrangements available
About the Opportunity
Exciting opportunity to join the Operations Team at the NSW Small Business Commission.
We are looking for enthusiastic, dedicated person with a can-do attitude. This role provides reporting and analysis by reviewing reporting and performance needs to identify changes, solutions and recommendations that lead to better informed decision making and processes for business improvement and requires attention to detail and commitment to excellent customer service.
We're looking for someone who thrives in a fast-paced environment, demonstrates strong communication and organisational skills, collaborative mindset and aligns with the values of the Commission.
You will use your sound written and verbal communication skills and project management principles to develop and maintain project deliverables including process, procedure, training and governance.
Your ability to compile accurate documentation analysis, manage sensitive information with discretion, and support decision-making processes will be key to your success in this role.
About Us
The NSW Small Business Commission is an independent statutory office of the NSW Government. We provide strategic advice, advocacy and affordable dispute resolution services to small businesses across NSW. Our role includes:
* encouraging government agencies and larger businesses to enter productive working relationships with small businesses
* facilitating and encouraging the fair treatment of small businesses
* promoting a fair operating environment in which small businesses can flourish.
As a key advocate for small businesses across New South Wales, the Commission aims to ensure small business needs are front-of-mind for NSW Government decisions, support and assistance. The Commission also plays an important role in connecting small businesses, councils and industry groups to vital information and support services.
The Small Business Commission is part of the Department of Customer Service (DCS). DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to create better outcomes for the people of NSW.
Your responsibilities will include:
* Contribute to the development of reports and dashboards to support the evaluation and identification of improvement opportunities and to inform better decision-making
* Prepare regular management and dashboard reports to provide insight into programs, financials, risk, compliance and other performance areas to support decision making and inform progress against service delivery outcomes
* Monitor and prepare trend analysis, graphs and provide variance analysis to support the development of strategies and initiatives that deliver on organisational objectives
* Analyse existing systems, applications and functions to ensure fit for purpose to support strategic objectives
* Undertake qualitative and quantitative research to identify trends and assist in determining business priorities to support the delivery of organisational and government priorities
* Develop and maintain customer and stakeholder relationships and partnerships through effective, advice, communication, negotiation and issues management recommending and implementing ways to improve performance and the efficiency and reliability of products and services to ensure deliverables and business objectives are met and a positive customer experience
* Undertake projects and corporate initiatives liaising with clients to ensure requirements are discussed and best practice techniques are utilised to ensure requirements and standards are met on time and to the expected standard
* Maintain awareness of relevant issues, policy obligations, insights, challenges industry trends and practices and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice function in line with organisational and government priorities
To be successful in this role you will have:
* Strong experience indeveloping reporting/dashboards and data analysis
* Good verbal and written communication skills
* Experience developing content for processes, trainingand governance documents.
* Demonstrated experience in using technology systems such as Microsoft Office applications, PowerBI, CRM such as Salesforce.
* Capable of working autonomously, using initiative, and multitasking while maintaining attention to detail and work in a self-directed manner.
* Demonstrated ability to work in a busy, complex environment with strong organisational skills to manage priorities, meet deadlines and achieve results.
What we need from you
Please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share how your skills and experience are relevant to the role.
Salary Grade 0708, with the base salary for this role starting at $113574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday, 27th March 2026 (09:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
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