Apartment Management Professional
About the Role
We are seeking a highly skilled and experienced Apartment Manager to oversee daily operations of serviced apartment rentals. The ideal candidate will have strong leadership skills, exceptional customer service, and solid experience in hospitality or property management.
Key Responsibilities:
* Manage guest services, including reservations, reception, and check-in/out procedures.
* Resolve guest inquiries, complaints, and special requests professionally.
* Assess and review guest satisfaction to ensure service excellence.
* Oversee housekeeping performance, room inspections, linen requirements, and cleanliness standards.
* Supervise and coordinate room service, building cleanliness, and amenity upkeep.
* Manage security arrangements, CCTV review, and incident reporting.
* Monitor garden and property maintenance, repairs, groundskeeping, and contractor management.
* Lead, train, mentor, and supervise staff across housekeeping, reception, and maintenance.
* Prepare staff rosters, performance evaluations, and ensure smooth team coordination.
* Ensure compliance with occupational health & safety regulations, fire safety standards, and building policies.
* Maintain proper documentation, risk assessments, and incident logs.
* Oversee daily accounting, petty cash, bond management, and weekly reporting.
* Manage purchasing, supply inventory, vendor accounts, and cost control.
* Prepare financial summaries for management/ownership.
* E nsure room availability and pricing are correctly updated on OTAs.
* Coordinate with channel managers to maintain rate parity and maximise occupancy.
* Monitor reservation trends and adjust pricing during peak/low seasons.
Required Skills and Qualifications:
Qualifications & Skills:
* Experience in serviced apartments, hotels, Airbnb management, or property management.
* Strong leadership, communication, and organisational skills.
* Ability to multitask in a fast-paced environment.
* Knowledge of OTAs, channel managers, and Microsoft Office/Google Workspace.
* Customer-focused attitude with excellent problem-solving skills.
* Understanding of OH&S, building compliance, and emergency procedures.
Benefits:
This role offers competitive salary, supportive management, long-term career opportunities, dynamic and friendly working environment, and free on-site accommodation.