Join to apply for the Guest Service Agent - Voco Kirkton Park Hunter Valley role at Bendigo Advertiser .
Position
Part‑time / Full‑time Guest Service Agent.
What You Will Do
* Kicking off truly memorable guest experiences with the warmest of welcomes.
* Acknowledging IHG One Rewards members and returning guests in person or over the phone.
* Taking, managing, and receiving payments for guest bookings.
* Making the check‑in and check‑out process feel swift and seamless.
* Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
* Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.
The Ideal Candidate Will Have
* Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
* Communication skills – guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
* Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
* Fluency in the local language – extra language skills would be great, but not essential.
* Literate and tech‑savvy – you'll need a good grasp of reading, writing, basic maths and computer skills.
We Are Looking For Someone Who
* Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is a highly advantageous requirement.
* Full Australian Drivers Licence to provide valet parking services.
* Has the legal right to work in Australia without any limitation or hour‑restriction and holds a current police clearance (not older than 6 months).
What We Offer
* Duty Meal provided on shift.
* Uniform supplied.
* Paid birthday leave – hip hip hooray
* Paid parental leave scheme.
* Free onsite parking.
* Staff Celebration Events.
* Some of the best colleague discounts across our IHG Hotels across Australia and worldwide for accommodation, food and beverage.
* A massive colleague discount platform for all your favourite brands and retailers.
* Your career journey will be supported through lifelong development programs.
IHG provides a supportive environment for wellbeing through the myWellbeing framework.
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