Care Partner Role Overview
Aged care professionals with a passion for delivering compassionate, customer-centered care are invited to join our organization as Care Partners.
As a Care Partner, you will play a vital role in guiding customers through their care journey, working closely with families, clinical teams, and external providers to develop holistic health plans, coordinate services, and ensure safe, person-centered care that enables customers to age well at home or in a place of their choosing.
This position involves building trusted relationships with customers and supporting them to achieve their goals at home.
Key Responsibilities:
* Conduct onboarding assessments, annual reviews, develop holistic health plans, and coordinate multidisciplinary services.
* Collaborate with clinical teams, families, and external providers to deliver safe, person-centered care and optimal outcomes.
* Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
What You'll Bring:
* Experience in community or aged care, including case management and coordinating multidisciplinary care in the home.
* Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy.
* Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems.
We're looking for individuals who share our commitment to delivering exceptional care and support to our customers.
This is an exciting opportunity to join a dynamic team and make a real difference in people's lives.