IT Support Professional
An IT support professional is required to provide high-quality technical support to end-users within the organization's desktop computing environment. The ideal candidate will have extensive experience in troubleshooting and resolving technical issues related to computer systems, software, and hardware.
This role involves providing onsite and on-call support to users, monitoring system performance, applying software updates and patches, performing system backups and recovery, and managing data access and retention on cloud and network-based storage.
* Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
* System Administration: Perform regular maintenance tasks to ensure the smooth operation of IT systems.
* Network Security: Ensure the security of IT systems and data by implementing security measures and protocols.