Job Description
Team Manager, Bailiffs - Wellington
Te Haeata/The Opportunity
Are you ready to lead a dynamic, customer-focused team in a role that directly contributes to the integrity of the justice system?
As Team Manager, Bailiffs within the Ministry of Justice's National Service Delivery Group, you'll play a vital role in coaching and motivating a team responsible for the enforcement of court-ordered fines and reparations.
With a strong focus on people leadership and performance development, you'll ensure high-quality, consistent service delivery across multiple channels—face-to-face, phone, email, and online.
You'll play a key leadership role in driving operational excellence and high performance within the Ministry of Justice's Collections team. You'll lead by example motivating and developing staff to make sound decisions, deliver consistent, high-quality services, and uphold the values of fairness, accountability, and customer focus.
This role offers the opportunity to shape frontline service delivery through strategic planning, process improvement, quality assurance, and effective workforce management. You'll be instrumental in fostering a culture of continuous improvement and health and safety, while also building strong relationships with stakeholders and supporting your team's development through mentoring, feedback, and succession planning.
This is your opportunity to make a real impact by supporting justice, improving debt resolution, and upholding the credibility of fines as a legal sanction, all while developing your leadership career in a nationally coordinated environment.
This position is based in Wellington and oversees 7-9 staff across the Lower North Island; with a strong emphasis on building a strong and supportive team culture.
Ō Pūkenga/Skills And Experience
No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you
To Be Successful In This Role You Will
A relevant tertiary qualification or experience to an appropriate level
Demonstrated ability to lead, motivate, empower, coach and develop effective teams, including remote management
Experience managing a customer service operation that has a national focus
Experience in service delivery and process implementation
Experience in enforcement or regulatory environments is preferred but not essential
Strong relationship management across all organisation levels
A full and clean New Zealand drivers licence is essential.
The ability to travel nationally is required
Mō mātou/About us
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
Ngā painga o tēnei wāhi mahi/What's great about working here
Benefits
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:
4.4 weeks holiday leave
flexible work hours where possible
an online professional development portal
access to a variety of inclusive and proactive networks
See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
Utu ā-tau/Salary
The appointing salary for this role will be between $85,562 and $116,273 based on skills and experience.
Tono mai/Apply
You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on Sunday ; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.
If you have any questions, please contact
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