Logistics Specialist
Job Description:
The primary focus of this role is to deliver services in accordance with contractual requirements.
This involves arranging and completing on-site visits to clients' residences to determine the scope and complexity of their move/transfer through inventory analysis, customer service visits, loss and damage assessments, store house and supplier visits/inspections.
This position supports the Regional and RSC Management with the day-to-day management of the Defence Account including reporting, invoicing and presentation to Clients, Customers and Providers.
Key Responsibilities:
* Develop strong relationships with Providers, establishing mechanisms of review and promote innovative solutions to ensure the successful delivery of contract requirements.
* Have a working knowledge of the contractual documentation relating to RS Providers including, SOR and Minimum Standards.
* Understanding the culture of the key clients and ensuring swift response and resolution of any service delivery issues.
* Promoting and encouraging a safe working environment, assisting in ensuring a fit-for-purpose move by conducting safety conversations and gaining customer satisfaction.
* Liaise with Case Managers and Leadership team regarding any/all day-to-day service issues.
About You:
To be successful in this role, you will need:
* Demonstrated ability to maintain a high level of accuracy and attention to detail with the ability to deal with sensitive information and work autonomously.
* Spatial estimation skills combined with a good understanding of industry loading, packing and handling practices.
* Customer service experience displaying empathy, patience and listening skills.
* Knowledge of the Transitions industry and terms such as notices, loads, volumes, etc.
* Ability to establish and maintain effective support and rapport with personnel at all levels.
* Strong stakeholder engagement skills, with the ability to maintain positive relationships and influence.
Benefits:
At our company, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity to be curious, ask the right questions and build meaningful connections.
With a bold vision to expand our global reach, our people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
What We Offer:
A dynamic and inclusive work environment where everyone is welcome, regardless of age, ethnicity, gender or ability. A chance to learn and grow with industry-leading training, and be part of a team that values diversity and authenticity.