Customer Service and Inventory Manager
Lead service excellence, inventory integrity and operational performance across a growing, premium brand.
At Koko Black Group, we believe in craft, curiosity and connection, and it all starts with how we deliver for our customers. We're looking for a hands‐on, commercially minded Customer Service & Inventory Manager to lead our customer service operations, order fulfilment and inventory performance across all channels.
This is a critical role with strong cross‐functional exposure, partnering with Planning & Logistics, Retail, Sales and Production teams to ensure seamless service delivery, accurate stock management and continuous operational improvement.
Your Key Responsibilities
As Customer Service & Inventory Manager, you will take ownership of service performance, inventory integrity and warehouse operations, ensuring we consistently deliver for our customers.
* Lead customer service operations across Online, Retail and Corporate channels, ensuring orders are delivered accurately and on time
* Oversee sales order execution, dispatch planning and coordination with transport providers
* Own inventory accuracy, stock flow and warehouse performance, including stocktakes and cycle counts
* Monitor and improve service metrics (e.g. DIFOT/OTIF), identifying root causes and driving solutions
* Lead SLOB (slow moving & obsolete stock) management and reduction initiatives
* Drive reporting across customer service and operational performance to support decision‐making
* Optimise processes, systems and ways of working to improve efficiency, cost and service outcomes
* Manage transport, inventory and operational costs, identifying opportunities for savings without impacting service
* Lead, coach and develop a team, fostering accountability and a high‐performance culture
About You
* Strong experience in customer service, logistics, inventory or supply chain leadership roles
* Proven ability to manage order fulfilment, warehouse operations and stock control
* Commercially minded with strong problem‐solving and stakeholder management skills
* Experience working with service metrics, reporting and continuous improvement initiatives
* Confident leading teams and building capability in a fast‐paced environment
* Highly organised, detail‐focused and proactive in driving outcomes
Ready to Make an Impact?
This is your opportunity to play a key role in how we deliver exceptional customer experiences at scale, ensuring the right product gets to the right place, at the right time, every time.
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