Location
AU - Sydney
Employment Type
Full time
Location Type
Hybrid
Department
Product Risk Platform
What you'll do
As Senior Product Manager, Onboarding, you will own and optimize the critical first interactions that our users have with our products. You'll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products' value, get set up with Airwallex, whilst balancing with KYC initiatives to minimise risk of fraudulent users and bad actors on the platform. This role is based in Sydney.
Responsibilities
* Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption
* Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
* Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey
* Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers
Minimum qualifications
* 5 to 10 years of overall professional experience
* Experience in product management, go-to-market propositions, product design, product planning and development
* Experience taking products from ideation to delivery, ideally at global scale
* Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
* Bachelor's degree or higher with exemplary academic achievements
Preferred qualifications
* Solid understanding of Onboarding, UX/UI, KYC and/or Risk
* Experience in hyper growth startup environments, software engineering, financial product industry
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
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