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Administration and customer support officer - civil assets

Waverley Council
Customer Support
Posted: 18 February
Offer description

Reference Number: S Closing Date: 02/02/2026 Employment Type: Temporary Full Time (6 months)

Waverley is a diverse and innovative Council located in the heart of Sydney's Eastern Suburbs. With a broad range of services, programs and initiatives, Waverley is one of the leading local government areas in NSW. Taking in some of Sydney's most beautiful beaches including the world-famous Bondi Beach and encompassing part of Sydney's global economic corridor at Bondi Junction, Waverley Council is an amazing place to broaden your career.

Why join us?

* 6-month fixed term opportunity with potential for extension
* 35 hours per week
* Salary:$69,903.30 - $80,388.79 plus 12% Super
* Convenient Alexandria location
* Opportunity to gain exposure to civil assets and operational services
* Discounted gym membership through Fitness Passport
* A supportive and inclusive work culture
* Contribute to the safety and well-being of the local community
* Wellness that works for you! From annual skin checks and flu shots to our bi-annual health fair, we’re committed to helping you stay healthy
* Employee Assistance Program

The Role

This role provides high-quality administrative and customer service support to the Civil Assets function, assisting with the smooth delivery of asset maintenance and operational activities.

Reporting to Manager, Civil Assets, you will be responsible for:

* Providing administrative support to the business unit and responding to internal and external enquiries
* Supporting civil assets operations through accurate data entry, record management and reporting
* Providing necessary records to support the Insurance team with claims and related enquiries
* Triaging and processing work requests, service orders and correspondence
* Liaising with contractors, field staff and internal stakeholders
* Assisting with scheduling, document management and general administrative tasks
* Supporting the business unit in procurement procedures using Council’s Finance One system, in the creation of purchase orders, process invoices and month end statistical reports

About you

* Proven experience in providing administrative and customer support.
* Demonstrated experience in the use of Microsoft Office, Finance One, CRM and maintaining databases.
* Effective written and oral communication skills and sound attention to detail.
* Demonstrated interpersonal skills and ability to work effectively in a team environment.
* Proven organisational skills and ability to prioritise and complete workloads to timeframes.

To be considered for this position, please answer the online application questions and include the following documents:

* A cover letter outlining your motivation to apply for this position
* Your resume detailing your career history relevant for this position

Please note that pre-employment checks are part of the recruitment process.

Please refer to the position description for detailed information about the position, including required skills and experience. For more information contact Sam Samadian, Manager, Assets Systems & Planning,

Waverley Council is committed to providing equal employment opportunities to all candidates. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups. If you require accommodations or assistance during the application process, please don’t hesitate to reach out to our People and Culture team at

We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure a safe and supported Council environment for children and young people. All staff, volunteers and contractors welcome child safe and child friendly practices.


How to apply: Visit waverley.nsw.gov.au/council/jobs

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