We are seeking a skilled Technical Support Specialist to join our team.
About the Role
The ideal candidate will possess excellent communication skills and experience in providing technical support for software applications.
* Manage a queue of requests through Zendesk, including troubleshooting and resolving complex customer issues, and providing recommendations to resolve their concerns.
* Provide guidance to customers on configuration and process questions, ensuring alignment with best practices.
* Liaise with cross-functional teams, including Customer Success, CRM, Product, QA, and Engineering, to deliver exceptional support experiences.
This role requires strong interpersonal skills, as you will be interacting with customers over the phone or via Zoom meetings. Your ability to empathize with customers and provide tailored solutions will make all the difference in delivering exceptional service.