National Technical and Improvement Manager
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At a leading global insurance brand, we prioritize care for our customers, the planet, and each other.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
The primary purpose of this role is to provide strategic technical and operational direction to the Underwritten business, including identifying improvements to claims and/or customer experience to assist with the delivery of claims and technical excellence and to ensure compliance and other business critical functions are happening and managed to a high standard.
* Oversee and enhance policy and procedure documents to improve claims management, ensuring alignment with business needs and compliance requirements.
* Manage claims performance assessments, external audit requirements, and drive remedial actions from audits to enhance claims management practices.
* Work closely with teams to influence and implement long-term improvements in claims management and strategies.
* Serve as a key contact for IT/system changes and proactively monitor environmental developments and legislative changes impacting claims strategies.
* Provide actionable insights and recommendations to stakeholders on claims trends, performance, and strategic improvements.
About You:
Do you have proven experience in managing projects and operations, with a focus on improving systems and methodologies?
Do you possess strong skills in managing stakeholders and building cross-functional relationships to effectively influence and implement strategies?
Do you have deep expertise in claims management models, cost drivers, and Workers Compensation legislation?
Are you exceptional at analysing complex data, identifying trends, and providing insightful solutions for informed decision-making?
Do you have excellent verbal and written communication abilities, coupled with effective planning and prioritisation skills to manage tasks and resources efficiently?
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
About Our Culture:
We celebrate inclusion and equal opportunity, where people of all backgrounds are valued for their unique perspectives and talents.
We believe in creating a workplace that supports everyone's growth and well-being.
Adjustments and Support:
If you require any support and adjustments to participate equitably in our process, please reach out to us for a confidential conversation.