Vice President, Payment Application Support Engineer, Global Technology, Australia At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Role and Responsibilities As a Vice President, Payment Application Support Engineer, you will be responsible for support of cloud (AWS, Azure) deployed applications related to Payment industry, which:receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processorsonboard merchants to transaction processing applications, platformsYou can look forward to:Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC.Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.Making strong technical decisions and complete tasks & assignments under limited supervision.Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.Assisting the team in devising new support processes and ensure their implementation as per company policy. Required Experience Qualifications for Consideration:Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc.Knowledge of information systems elements (hardware, software, network) and their application to business functions/processesKnowledge database concepts and MS Office.Must have good communication and vendor management skills.Preferred Skills, Experience, and Domain Knowledge:Server Administration experience would be a plus to compliment the card industry experience.Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.Experience with UL, Pargon and Astrex simulators, or other payment transaction simulatorsPython, Shell scripting, Putty, Oracle, SQL Server, MySQLDomain Knowledge:2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.E-commerceHosted Payment Pages/Secure AcceptanceRecurring and Tokenized paymentsKnowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,E-signature services like Docusign, rightSignatureApple PayGoogle PayPoint of Sale TechnologiesNCRPAXREST APIsVISA Developer APIsFraud and Transactional Risk Management domainSettlementsTechnologiesSeveral years of experience with the technologies listed below is necessary.Scripting - python, shellSQL - Oracle or PostgressProgramming LanguageJava (enterprise JBOSS)Ruby (Ruby On Rails)PythonVPC flow logsCloudAWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch)Names of Gateway applications that are popular in APACMIGS - Mastercard Internet Payment Gateway Service.Smarvista EPG and Integration Platform - Bank of America Corporation and its Enterprise Subsidiaries has maintained a long-standing commitment of providing equal access and opportunity to all, regardless of disability status. The Commitment to Employees with Disabilities Policy establishes requirements that promote ongoing development and implementation of programs and services that anticipate and respond to the needs of individuals with disabilities.Bank of America does not tolerate discrimination against individuals with disabilities, whether employees or applicants, based on said disability in the applicant process or through the course of their employment at Bank of America.In accordance with applicable law, Bank of America:Provides equal access to company facilities, services and employment opportunitiesTreats all applicants and employees with disabilities with dignity and respect and offers the same access to opportunities afforded those without disabilities, andSeeks out and listens to the concerns voiced by individuals with disabilities and provides reasonable accommodations when appropriateApplicants with DisabilitiesBank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. 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