Job Description
Full-time permanent opportunity available at Westpac’s Ballarat branchGet things happening for our customers – and your careerBe genuinely rewarded for the experience you bringSignificant leadership role with a direct impact on the community
What’s the role?
As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community that you're proud to call your own. You’ll be the driving force behind your branch’s overall success – holding financial, risk and operational accountability – whilst ensuring customer advocacy is at the heart of all you and your team do.
Westpac Group’s Ballarat branch is our flagship site of Regional Victoria, serving almost 1000 customers a week! As such, we are seeking a seasoned Bank Manager with experience in leading a high-performing team, coupled with strong business and commercial acumen. Our Ballarat site is a ‘hub and spoke’ offering, serving our Ararat community also, so occasional travel to this branch is required with KMs reimbursed.
Our Ballarat branch is also one of Westpac Group’s co-located branches, where Bank of Melbourne and Westpac banks come together in a single physical location, enabling them to work alongside each other to continue to invest in and support local communities. Co-located branches are easily recognisable with both brands on display.
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
How will I help?
Hold accountability for compliance and risk management – build a culture of doing the right thingLead your team in building customer digital confidence by driving Digital First conversations to grow digitally active customersUplift branch staff home loan referrals into the Lending team to achieve the branch’s home loan settlement targetsDrive customer acquisition, service and retention – building genuine connections with customers and the community and resolving customer concerns effectively and efficientlyRecruitment, training, retaining and performance management of frontline branch staffDrive results that have a clear, positive and direct impact on overall branch performance
What do I need?
Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)Proven experience of holding accountability for risk and compliance, staff performance and customer experienceHigh-energy, with an ability to inspire and motivate a diverse teamExperience of working to fulfil business performance targets and spur growthAbility to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills
Why join us?
We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!A variety of leave options including Culture, Lifestyle and Wellbeing leaveTailored learning and development opportunities to help your grow your career within the bankLots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the \"People with Disability and/or needing Accessibility Requirements\" page on our website .