Renewable Energy Specialist Role
We are seeking a highly skilled and motivated Renewable Energy Specialist to join our dynamic team. The successful candidate will be responsible for administering payment reminder and escalation processes across the mass market portfolio, including residential, small business, and Embedded Network customers.
* Key Responsibilities:
* Manage payment plans, extensions, and failed payments to minimise outstanding balances while ensuring all activities comply with relevant regulatory obligations.
* Monitor customer adherence to payment plans and track end of customer payment plans to seek re-establishment of new plans.
* Run disconnection for non-payment checklist and follow up on expiring/ expired credit cards.
* Respond to customer enquiries and sales inquiries, including tariff checks and sales messages.
* Work with key team members to improve visibility and automation of customer payments, payment plans, and extensions.
Requirements
To be successful in this role, you will need:
* A minimum of 2-3 years' experience in a customer-facing role.
* Proven ability to manage multiple competing priorities while maintaining attention to detail.
* Analytical and process-focused, reliable, and punctual.
* Excellent communication, negotiation, and active listening skills.
* Sound IT skills, including working knowledge of Excel, Outlook, and CRM systems.
Benefits
We offer a range of benefits, including:
* A supportive and collaborative work environment.
* Ongoing training and mentorship from experienced professionals.
* New office location with stunning panoramic views.
* Opportunities for professional development and growth.
About Us
We are a leading renewable energy company dedicated to providing sustainable and clean energy solutions to our customers. We pride ourselves on being a diverse and equal employment opportunity employer.