Front Desk Manager – Overnight Team
Join the Ritz‐Carlton Melbourne's Overnight team as a Front Desk Manager. You will represent a brand renowned for legendary service, attention to detail, and genuine care while ensuring smooth night operations at a luxury destination.
Core Responsibilities
* Manage and oversee all aspects of night operations across the Front Office and broader hotel.
* Represent property management overnight, addressing guest and operational concerns with professionalism and empathy.
* Personally handle critical overnight tasks, including late‐night arrivals, early departures, and daily audit reconciliation with the Finance team.
* Ensure compliance with policies and uphold service delivery aligned with brand standards.
* Proactively resolve guest complaints, ensuring lasting and positive resolutions.
* Develop strategies to drive performance, motivate the team, and meet KPI targets.
* Oversee safety protocols to ensure a secure, efficient environment.
* Monitor chargebacks, rebates, and discrepancies to minimise financial loss.
* Analyse financial data and operational trends to identify areas for improvement.
* Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence.
About You
* Experience with OPERA property management system or similar.
* Relevant experience in a luxury setting preferred.
* Working rights in Australia.
* Attention to detail in all aspects of work.
* Enthusiastic to advance your career.
* A valid Driver's License, along with RSA and First Aid certification.
* Self‐motivated, driven and energized in a fast‐paced environment.
* Armed with smart solutions and a can‐do attitude.
Benefits You Deserve
* Enjoy complimentary meals every day in our Employee Dining Room.
* Access to industry‐leading digital and classroom‐based training resources, plus opportunities for cross‐exposure across departments.
* Earn more when you successfully refer a new employee (Terms & Conditions apply).
* Birthday Perks: enjoy your special day with a paid day off.
* Recognition events and awards to celebrate your success.
* Exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
* Opportunities to participate in a vibrant calendar of associate‐focused events.
* Dedicated appreciation events to honour your career milestones.
* Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
* 24/7 Assistance Programme offering confidential support for your mental, emotional and financial wellbeing.
* 20% off in all food and beverage outlets within Marriott properties.
* 20% off treatments in The Ritz‐Carlton Spa.
Please note, all candidates applying for this role must have obtained the right to work in Australia. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
At The Ritz‐Carlton, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‐discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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