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TQCSI audits and certifies organisations to ISO Standards for all management systems in 40+ countries throughout Australia, the Pacific, Asia, the Middle East, Europe, Africa, and North America.
TQCSI is looking for a highly organised Operations Manager to oversee TQCSI Australia's day-to-day operations, client relationships, and internal processes. If you're passionate about client satisfaction, operational efficiency, and team leadership, we'd love to hear from you.
Key Responsibilities:
Client & Audit Management:
Liaise with clients, review contracts, and coordinate certifications.
Business Operations:
Maintain client records, process audit reports, and update the Company ERP. Manage audit scheduling, report distribution, and ensure data integrity.
Office & Staff Management:
Oversee office activities, manage correspondence, and coordinate staff recruitment, training, and performance reviews.
Client Satisfaction:
Address client inquiries, resolve complaints, and track client satisfaction indicators.
Reporting & Analysis:
Prepare and present operational and audit reports in monthly meetings. Manage the collection and reporting of process data to management.
Leadership:
Coordinate with auditors, manage office staff workloads, and maintain a positive team environment.
Qualifications:
Proven experience in client management and operations.
Strong organisational skills and attention to detail.
Excellent communication and problem-solving abilities.
Ability to manage and lead a team effectively.
We offer a competitive salary and professional development opportunities, a collaborative, supportive, and dynamic work environment, and the chance to contribute to a leading auditing and certification company.
If this role sounds perfect and you meet the above criteria, we want to hear from you. Apply now.
Applications will be assessed as they are received, and only shortlisted applicants will be contacted for an interview.
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Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an operations manager?
How many years of people management experience do you have?
Do you have experience in administration?
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