With more than 4,200 customers and 750+ employees, we operate across Australia and Current Zealand, as well as internationally. We are listed on the Australian Stock Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate.
In this role you'll be working on administration activities and supporting the team.
About the role
We are currently looking for a Customer Service Administrator based in Acacia Ridge. Reporting to the Customer Service Manager, the Customer Service Administrator shall be the initial point of contact with customers and liaise with site operational staff to support DIFOT and to ensure that warehouse administration tasks are completed appropriately.
Key Responsibilities
- Warehouse Claims: Monitor and escalate warehouse claims for action.
- Product and Customer Setup: Ensure new products and customers are accurately set up.
- Reports and Reviews: Develop and distribute monthly/quarterly customer reports, and review the monthly fuel levy for approval.
- Safety Data Sheets (SDS): Ensure SDS are up to date and valid.
- Pallet Capacity & Vehicle Management: Coordinate with site management to monitor pallet capacity and manage vehicle registrations.
- Inbox Management & Reports: Monitor shared warehousing inbox tasks and distribute fuel card, toll usage, and phone bill reports for site management review.
- Purchase Order Reconciliation: Report and resolve discrepancies between purchase orders and invoices.
- Financial Reporting: Review and filter credit card statements for management, and support transition tasks to Shared Services Model.
- Order Processing: Ensure daily customer orders are processed and supported by Proof of Delivery (POD).
- Customer Queries & Reports: Respond to customer queries and provide required reports.
- Invoice Reconciliation: Weekly reconciliation of invoices and confirmation of supplier invoices.
- Safety Compliance & Stocktaking: Support the collection of Material Safety Data Sheets (MSDS) and assist in stocktaking activities.
- Accounts Payable/Receivable: Processing payment runs for supplier invoices and creating/distributing customer invoices
About you
To be considered for this role, you will need:
- At least 2 years of experience in a similar role.
- Commitment to customer service and DIFOT
- Ability to manage competing priorities in a high-volume processing environment
- Attention to detail and data entry accuracy
- Demonstrated written and verbal communication skills
- Ability to work collaboratively as part of a team to provide excellent customer service
- Proficiency with the Microsoft Office Suite
- Ability to comply with Company policies, procedures, and applicable legislative requirements
- Knowledge of the Australian Dangerous Goods Code (ADG) and/or Dangerous Goods Storage & Handling Regulations would be highly regarded as would experience in working with inventory/warehouse management systems.
Please note that we recruit internally, so we ask that recruiters do not send us candidates or contact our managers. We will contact you if we require your support.
Privacy collection notice
As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. If you move ahead to the next step, this will also include reference checks and potentially personality profiling.
This information provides us with an insight into how suitable you are for the role.
Any information obtained is confidential and managed by the relevant recruiting team member. We store the information securely, and it can be accessed only by nominated people in the company. It is not provided to any third party without your written consent.
Where the law requires, the information may be provided in line with the legal direction. By applying for this role, you consent to the collection of private information in line with this notice.
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📌 Customer Service Administrator
🏢 DGL Logistics
📍 Townsville