Job Title: Service Experience Developer
This is an exciting opportunity to contribute to the design and delivery of exceptional service experiences. As a key member of our team, you will play a pivotal role in shaping participant and staff experiences, ensuring that services are user-centred and aligned with organisational goals.
Key responsibilities will include:
* Conducting qualitative and quantitative research to gather user insights.
* Documenting current service states and identifying areas for improvement.
* Designing and testing future service experiences through design-thinking sessions.
* Advocating for participant and stakeholder needs in service design processes.
* Overseeing end-to-end service experiences to ensure consistency across touchpoints.
* Evaluating proposed solutions and improvements at both conceptual and tactical levels.
Requirements:
The successful candidate will have:
* Proficiency in conducting research with diverse and vulnerable populations.
* Strong verbal and written communication skills to articulate design concepts.
* Expertise in creating prototypes and mock-ups using design tools.
* Familiarity with design thinking methodologies and iterative improvement processes.
* Strong problem-solving skills to address complex service design challenges.
* Understanding of business processes and their impact on policy outcomes and public service delivery.
Benefits and Opportunities:
We offer a range of benefits including:
* Opportunities to work on high-profile projects and collaborate with cross-functional teams.
* Professional development and training programs to enhance your skills and expertise.
* A supportive and inclusive work environment that values diversity and creativity.
Apply now to join our dynamic team and take the first step towards a fulfilling career in service design!