Posted:
02/02/2026
Closing Date:
02/03/2026
Job Type:
Casual
Location:
Sydney City
Job Category:
Cleaning, Concierge, Security
About Us:
With over 36 years' experience, Glad Group is positioned as a leader in the delivery of integrated property services across Australia.
Job Description
About you:
* You are people-centric – you offer an emotional connection with others.
* You are committed to the well-being of others – you anticipate needs and wants, offering genuine warmth in all interactions.
* You are authentic in actions and conduct – you demonstrate real empathy and respect in all interactions.
* You are confident and capable – you reassure others that you know what to do.
* Exceptional communication skills and customer service
* High level of client relationship management – works in partnership and collaboration with key stakeholders
* Agile and quick to adapt – works well under pressure and uses strong interpersonal skills to influence positive interactions with customers and colleagues alike
* Self-managed and able to set targets and meet operational deadlines
Desired Skills and Experience
Key Responsibilities:
* Have a compassionate and understanding nature, being considerate and welcoming visitors as they arrive at the Guest Services desk.
* A real passion for people and service.
* A high degree of awareness of the space around you, your job and where everything is and everyone is – you know who's who.
* Ensure all guest services duties are executed and delivered as per the contract agreement and the SOP's.
* Assist in ensuring all services, branding, marketing and presentation of the Property is in keeping with premium grade standards.
* Responsible for handling complex enquiries that arise and ensuring all issues are fully resolved.
* Positively engage with the customer at all levels – know who's who in the building and ensure all site Concierge know customers and tenants.
* Resolve issues as they arise and follow up
* Communicate any incidents or key activities to the line managers immediately & the client, as directed (any incidents will be captured in the daily report to the client).
Skills and experience:
* Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
* Excellent verbal and written communication
* Organized and able to meet deadlines, we would like to have experience in a similar role in being a customer service advocate
* Have a general understanding of clients' expectations in a Corporate/retail environment
* Experience in a Customer Service role minimum
* Have experience in a fast paced corporate/retail environment